As a small, independent company, we feel we have a duty of care not just to our families but to our community and we continue to follow developments as this crisis unfolds. We understand people are concerned and we are fully abreast of all relevant Government guidance and will continue to take every precaution.

Q: What does this mean in practical terms for the the families of those whose loved ones are in our care and the loved ones themselves?

A: It means that while we are in lockdown, we need to think of other ways to arrange a funeral so we don’t meet in person. Visiting your loved one at our premises, generally speaking, will still be possible.

Specifically:

  • We will continue to listen to the latest Government advice and adjust what we do and how we do it accordingly.
  • We will arrange funeral services remotely via phone, email, text, WhatsApp, FaceTime and Skype. We do lots of this anyway to go over the finer details of arranging the funeral. The main difference will be that we won’t come together at our office, or your home, for a formal arrangement meeting. By not doing this we can ensure vulnerable clients are kept as safe as possible.
  • We will continue to look after the person who has died with the utmost dignity and we have put protocols in place in order to do this safely. This means we will be wearing full personal protective equipment (PPE) even when the risk is assumed to be low.
  • It is possible to have funeral services live-streamed/webcast and to then have a downloadable watch-again link sent to you. If this appeals, we will book it for you.
  • If you opt for a direct cremation (where the person is cremated without a service and with no mourners in attendance), please rest assured such funerals will be undertaken by us with full dignity and respect.
  • The option is there to have a memorial service at a later date and we can discuss the different options with you when you are ready.
  • Local crematoria have different rules regarding how many people can attend. Social distancing at a distance of two metres at all times is essential (unless you live in the same household) and if you suspect you are infected you should not attend. The maximum number of attendees is ten. Hand sanitiser is readily available at all sites.
  • Limousines are not currently available for hire.
  • Here is a link to the latest Government advice: Government advice on funerals during the Coronavirus outbreak

We don’t want anyone organising a funeral while confined to the house to feel helpless. There is so much we are able to do without us physically needing to meet and we promise we will make everything as easy as we possibly can.

If you would like to talk to us, please call 01453 767 769 any time of the day or night.

Our email address is contact@familytreefunerals.co.uk and we will respond as soon as we can.

Should you want to meet with us in person, this is still possible but by appointment only. Please call 01453 767 769

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