As a small, independent company, we feel we have a duty of care not just to our families but to our community and we have been following the Coronavirus outbreak closely over recent weeks. We understand people are concerned and we are fully abreast of all relevant Government guidance and will continue to take every precaution.

Q: What does this mean in practical terms for the the families of those whose loved ones are in our care and the loved ones themselves?

A: It means that as more people are asked to self-isolate, meeting with a funeral director to arrange a funeral, visiting your loved one at our premises and even attending funerals could become impossible.

Specifically:

  • We will continue to listen to the latest Government advice and adjust what we do and how we do it accordingly.
  • We will arrange funeral services remotely via phone, email, text, WhatsApp, FaceTime and Skype. We do lots of this anyway to go over the finer details of arranging the funeral. The main difference will be that we won’t come together at our office, or your home, for a formal arrangement meeting. By not doing this we can ensure vulnerable clients are kept as safe as possible.
  • We will continue to look after the person who has died with the utmost dignity and we have put protocols in place in order to do this safely. This means we will be wearing full personal protective equipment (PPE) even when the risk is assumed to be low.
  • It may be difficult for some people to be able to attend services due to travel restrictions. It will be possible to have funeral services live- streamed/webcast and we can discuss this with you in further detail.
  • It may become necessary to arrange direct cremation and direct burial services. This where a person is cremated or buried without a service and with no mourners in attendance. Please rest assured such funerals will be undertaken by us with full dignity and respect.
  • In the event of public attendance not being allowed at funerals, or direct cremations/burials becoming the norm, there will remain the option to have a memorial service at a later date and we can discuss the different options with you when you are ready.

We don’t want anyone to feel helpless if they have to self-isolate while organising a funeral. There is so much we are able to do without you physically needing to meet us and we promise we will make everything as easy as we possibly can.

If you would like to talk to us, please call 01453 767769 any time of the day or night.

Our email address is contact@familytreefunerals.co.uk and we will respond as soon as we can.

Should you want to meet with us in person, this is still possible but by appointment only. Please call 01453 767769 

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